SHIPPING
When your order has been shipped we will notify you via email and will provide you with your tracking information.
Unless stated otherwise, all parcels require a signature on delivery. When an authority to leave is requested by you at checkout, you acknowledge that Freda Ghantous will not be liable for loss or damage to your parcel.
DELIVERY
Delivery times within Australia will vary depending on your location but generally, your parcel will arrive within 2-3 working days from the day of dispatch.
We do not guarantee that your parcel will arrive within a set time frame and the above is a guide only. If you wish to receive your order by a certain date please get in touch with us to discuss if this is possible.
RETURNS & LOST PARCELS
Freda Ghantous will not be liable for any lost or damaged goods. If an issue arises, please contact us and we will do our best to assist with your enquiry.
Freda Ghantous will only offer a refund or exchange where the item that you ordered is faulty. Contact must be made within 48 hours of receiving your goods.
We do not offer returns or exchanges for change of mind so please shop mindfully.